Sustainability goals2021-2025/2050
Environmental
Net-zero emissions
by 2050.
52% reduction
in absolute scope 1 and 2 emissions by 2030 from a 2019 base year.
14% reduction
in absolute scope 3 emissions by 2030 from a 2019 base year.
Employees
Zero fatalities
(employees and contractors).
100%
of operations with an ISO 45001 certification.
Social
Zero tolerance
for human rights violations within the company and in the value chain.
Corporate Governance
Zero tolerance
for acts of corruption within the company and in the value chain yearly.
100%
of our active commercial partners should be evaluated in 2025.
100%
of our subsidiaries certified in ISO 27001 in 2025.
Increase the number of women
in the Board of Directors to have the participation of at least three by 2025.
Sustainability goals2018-2020
Environmental
Use 50% of clean energy sources and commit to optimize operations to minimize energy consumption (Considers renewable energy from the grid).
Progress: The objective was achieved by 54%.
108%
Employees
Evaluate more than 80% of our employees.
Progress: 94% evaluated (The figure excludes BBC Brazil, Nextel Brazil and Telmex).
118%
Improve the score of the work environment survey from 78% to 80%, increasing participation from 87% to 89%.
Progress: Score of 82.63.
103%
Progress: Coverage of 93.26%.
105%
Achieve zero fatalities.
Progress: The objective was not achieved.
0%
Social
Increase by 20% the number of users in the different educational platforms of the Group, maintaining the average of 2.5 courses per user.
Progress: 56% growth and 4.46 courses per user.
280%
Increase the NPS by 1% in each country where we operate.
Progress: The objective of 1% was achieved vs. the previous year, with a global NPS of 41.
100%
Corporate Governance
Align 35% of our suppliers with our Business Integrity Policy.
Progress: Achieved with 62%.
177%
Evaluate 100% of our Tier 1 suppliers in terms of sustainability.
Progress: Advance of 79%.
79%
Offer training to 30% of our local suppliers.
Progress: Achieved with 51%.
170%