Sustainability goals2021-2025/2050
Environmental
NET-ZERO EMISSIONS
by 2050.
REDUCE BY 52%
our absolute scope 1 and 2 GHG emissions by 2030 from a 2019 base year.
REDUCE BY 14%
our absolute scope 3 GHG emissions by 2030 from a 2019 base year.
Social
ZERO TOLERANCE
for human rights violations in our operations and supply chain.
INCREASE TRAINING
in basic digital skills
that allow users to communicate and access public, commercial, and financial services online.
INCREASE TRAINING
in digital skills to improve employment
opportunities across different sectors, promoting entrepreneurship and the growth of small businesses.
INCREASE TRAINING
on technical digital professions
and higher-level skills.
INCREASE TRAINING
in digital skills and online safety
for children and teenagers.Employees
ZERO FATALITIES
in our workforce and contractors.
CERTIFY 100%
of our subsidiaries in occupational health and safety (ISO 45001) by 2025.
EVALUATE 100%
of our senior managers
through 360˚ assessments every 3 years.
EVALUATE 98%
of our workforce
through performance assessments by 2030.
IMPROVE BY 1%
the employee climate survey outcome, with an engagement rate over 90% every two years.
Corporate Governance
ZERO TOLERANCE
for corruption practices within the Company and in the supply chain.
EVALUATE 100%
of our active business partners by 2025.
CERTIFY 100%
of our subsidiaries in information security management systems (ISO 27001) by 2025.
TRAIN 100%
of our active business partners in our Code of Ethics and Anti-corruption practices, and
at least 50% trained in environmental footprint
by 2025.
CONSISTENT INCREASE
in Net Promoter Score compared with previous years and exceeding competition in all brands and segments.
Achieve 30%
female representation on the Board of Directors of América Móvil by 2028.
Sustainability goals2018-2020
Environmental
Use 50% of clean energy sources and commit to optimize operations to minimize energy consumption (Considers renewable energy from the grid).
Progress: The objective was achieved by 54%.
108%
Employees
Evaluate more than 80% of our employees.
Progress: 94% evaluated (The figure excludes BBC Brazil, Nextel Brazil and Telmex).
118%
Improve the score of the work environment survey from 78% to 80%, increasing participation from 87% to 89%.
Progress: Score of 82.63.
103%
Progress: Coverage of 93.26%.
105%
Achieve zero fatalities.
Progress: The objective was not achieved.
0%
Social
Increase by 20% the number of users in the different educational platforms of the Group, maintaining the average of 2.5 courses per user.
Progress: 56% growth and 4.46 courses per user.
280%
Increase the NPS by 1% in each country where we operate.
Progress: The objective of 1% was achieved vs. the previous year, with a global NPS of 41.
100%
Corporate Governance
Align 35% of our suppliers with our Business Integrity Policy.
Progress: Achieved with 62%.
177%
Evaluate 100% of our Tier 1 suppliers in terms of sustainability.
Progress: Advance of 79%.
79%
Offer training to 30% of our local suppliers.
Progress: Achieved with 51%.
170%